How can we help?
Questions, bugs or feature ideas — write to us and a real person will reply within 3 business days.
E-mail our support team
E-mail is the fastest way to reach us. You can write in any language.
- The app name and, if you can, the app version
- Your device model and Android version
- For purchase questions, your Google Play order number (starts with
GPA.) - Screenshots, if something looks wrong
Every message gets a personal reply.
- You e-mail us with the app name and a short description.
- We reply within 3 business days — usually sooner.
- We follow up until your issue is resolved.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Google Play. Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel subscription. Uninstalling the app does not cancel a subscription. See Google Play Help for details.
I changed phones. How do I restore Premium?
Sign in to the Google Play Store with the same Google account you used for the purchase, then open the app — purchases are restored automatically. If Premium does not appear, e-mail us with your order number.
How do refunds work?
Purchases are processed by Google Play. Please see our Refund Policy for how to request a refund.
How do I delete my data?
Our apps do not require an account. Media you edit stays on your device, and uninstalling an app removes its local data. For anything else, see the app’s privacy policy or e-mail us.
I found a bug or have a feature idea.
We would love to hear it. E-mail us at sailinggalaxytech@gmail.com — we read every message.